You specify how your messages should be delivered. Messages can be delivered in a variety of ways:

• Cell phone text message
• Email or FAX (Messages can be sent to just one email or multiple: weekly, once a day, twice a day or more, or after every message)
• Verbally relay the call to you or a member of your team
• Voicemail
• Connect callers directly with a member of your team

Cell phone text message: Our system is able to confirm messages were delivered to the clients cell phone provider, which then provides a digital timestamp in our system.

Verified Messaging: Our system is able to send messages with a unique link that must be clicked by the user to confirm receipt of the message. If the message is not confirmed within a set period of time, our staff will call to verify receipt of the message.

Email: Similar to text messaging, our system is able to confirm messages were delivered to the clients email provider, which then provides a digital timestamp in our system.

We take pride in providing round-the-clock service to ensure your needs are met whenever they arise. Our dedicated team of dispatchers is available 24 hours a day, 7 days a week, 365 days a year.

We provide clients with a specific number to forward calls to. There are several different ways to route your calls to our award winning operators:

• Manual Call Forwarding: You manually activate, and deactivate, call forwarding whenever you need our services.
• Busy Call Forwarding: When your phone is busy, calls will automatically forward to us so our operators can answer them. No more busy signals for your clients.
• No Answer Call Forwarding: You select the number of rings you want your calls to ring your main office number, and if you exceed your internal limit, your calls will automatically forward to our operators who are available to assist. This is a great way for your office to ensure all calls are answered even if staff are unavailable or need to step away for a few minutes.

Please work with your phone provider to set up the best call forwarding option to meet your needs.

Over the last year we have achieved Four nines service reliability -99.99%.

We have multiple internet connections that automatically fail over if one of our providers goes down. We also have a 40 KW natural gas generator, which ensures our operations continue when our building experiences a power outage.

We take every precaution because our goal is reliable service with minimal interruptions.

Each client has a unique number they call forward to, which enables our system to automatically pull up your specific call handling instructions. Your personalized instructions guide our dispatchers through each call to ensure they handle every client scenario the way you design, including the way we deliver messages to your team.

We don’t want our clients to suffer in silence. If our service doesn’t meet your expectations, we want to know about it. We investigate all customer service concerns in a timely manner and follow-up with you to review the results. We don’t make excuses when the mistakes are ours. Instead, we take steps to prevent future occurrences. Please call us to report problems or use this convenient online form (anonymous reports are not accepted).

We can generate a variety of reports that show the number of times each call rings, how long it was placed on hold, and how long we talk to each of your clients, among others. All calls are recorded for accuracy and training purposes, including our dispatchers’ screens. The reports show the days and times when calls arrived and the numbers to which they were delivered.

Whether you’re dealing with motor clubs, commercial clients, Medium or Heavy Duty calls, law enforcement, or Private Property Tow Aways (PPTA) and releases, our team is equipped to handle it all. Our specialization extends across a wide range of services tailored to the towing industry.

We’re proficient in the latest dispatch technologies including Towbooks, TowMagic, D3 (AAA dispatch software), and Aries (law enforcement software), ensuring that we can integrate seamlessly with your existing systems for a smooth operation. While we specialize in Towbooks handling, our expertise allows us to monitor virtually any software your business relies on.

We understand that time is of the essence. Once you have completed a New Client Information Sheet, we can typically get your account live within a week or so, depending on the complexity of your account setup, required training for our staff.

Choosing 24/7 Dispatch will help your company unlock unparalleled efficiency and reliability in your towing operations. Our dedicated team is here to elevate your business, one call at a time. Whether it’s having us answer just the overnight calls, filling in when your dispatcher is out or unavailable, or running your dispatch 24/7, we handle the calls when you can’t.  Let’s set the wheels in motion for a partnership that helps drive your company’s success.

We build a unique account for each client.  We craft your account based on your specific instructions, catering to both during-hours and after-hours operations. Our process is designed to align perfectly with your business model, ensuring seamless integration from day one.