Our FAQ's are designed to address common questions to ensure you have a smooth and informed experience learning about our towing services. If you have any questions that are not listed below, please contact us or book a consultation to speak with a member of our team.
Customize your call handling instructions and our team will execute it.
We work with AAA, Allstate, Geico and more.
Experience with DTS, TowBooks, Aries-AutoReturn, D3, PPTA and TowMagic.
We ensure your priority calls are answered promptly.
Seamless PCI integration with direct deposits to your bank.
Receive your messages instantly via text, email or fax.
All calls are recorded for accuracy and training.
Our system ensures we dispatch to the correct team members.
You specify how your messages should be delivered. Messages can be delivered in a variety of ways:
Cell phone text message: Our system is able to confirm messages were delivered to the clients cell phone provider, which then provides a digital timestamp in our system.
Verified Messaging: Our system is able to send messages with a unique link that must be clicked by the user to confirm receipt of the message. If the message is not confirmed within a set period of time, our staff will call to verify receipt of the message.
Email: Similar to text messaging, our system is able to confirm messages were delivered to the clients email provider, which then provides a digital timestamp in our system.
We take pride in providing round-the-clock service to ensure your needs are met whenever they arise. Our dedicated team of dispatchers is available 24 hours a day, 7 days a week, 365 days a year.
We provide clients with a specific number to forward calls to. There are several different ways to route your calls to our award winning operators:
Please work with your phone provider to set up the best call forwarding option to meet your needs.
Over the last year we have achieved Four nines service reliability -99.99%.
We have multiple internet connections that automatically fail over if one of our providers goes down. We also have a 40 KW natural gas generator, which ensures our operations continue when our building experiences a power outage.
We take every precaution because our goal is reliable service with minimal interruptions.
Each client has a unique number they call forward to, which enables our system to automatically pull up your specific call handling instructions. Your personalized instructions guide our dispatchers through each call to ensure they handle every client scenario the way you design, including the way we deliver messages to your team.
We don't want our clients to suffer in silence. If our service doesn't meet your expectations, we want to know about it. We investigate all customer service concerns in a timely manner and follow-up with you to review the results. We don't make excuses when the mistakes are ours. Instead, we take steps to prevent future occurrences. Please call us to report problems or use this convenient online form (anonymous reports are not accepted).
We can generate a variety of reports that show the number of times each call rings, how long it was placed on hold, and how long we talk to each of your clients, among others. All calls are recorded for accuracy and training purposes, including our dispatchers' screens. The reports show the days and times when calls arrived and the numbers to which they were delivered.
Whether you're dealing with motor clubs, commercial clients, Medium or Heavy Duty calls, law enforcement, or Private Property Tow Aways (PPTA) and releases, our team is equipped to handle it all. Our specialization extends across a wide range of services tailored to the towing industry.
We're proficient in the latest dispatch technologies including Towbooks, TowMagic, D3 (AAA dispatch software), and Aries (law enforcement software), ensuring that we can integrate seamlessly with your existing systems for a smooth operation. While we specialize in Towbooks handling, our expertise allows us to monitor virtually any software your business relies on.
We understand that time is of the essence. Once you have completed a New Client Information Sheet, we can typically get your account live within a week or so, depending on the complexity of your account setup, required training for our staff.
Choosing 24/7 Dispatch will help your company unlock unparalleled efficiency and reliability in your towing operations. Our dedicated team is here to elevate your business, one call at a time. Whether it’s having us answer just the overnight calls, filling in when your dispatcher is out or unavailable, or running your dispatch 24/7, we handle the calls when you can’t. Let's set the wheels in motion for a partnership that helps drive your company’s success.
We build a unique account for each client. We craft your account based on your specific instructions, catering to both during-hours and after-hours operations. Our process is designed to align perfectly with your business model, ensuring seamless integration from day one.